Returns & Refunds


Returns & Refunds Policy

Returns Procedure

Returns are accepted by Metex Online Ltd within 28 days of original purchase date and should be sent with a copy of the original 'proof of purchase'. The customer is liable for the postal / carriage cost of the return and goods should be retuned in original packaging in 100% re sealeable condition to:

Metex Online Ltd, Unit 4, Hologwyn, Llandaniel, Gaerwen, Anglesey, LL60 6HE 

Refunds Policy

Goods will be inspected within 3 days of their return and provided they are in 100% re saleable condition a refund via original payment method will be processed within a further 2 working days, The inspection and refund may take up to 5 working days after return has been received to fully process

Returns Acceptance

Due to the nature of any Rat Blocker product and where the item is to be installed we are unable to accept any returns where units have been fitted into a drainage system and subsequently removed, re packaged and returned. All units are fitted with a UV bacteria warning label which allows us to detect installation. Returned units that have been fitted pose a serious health and safety risk to humans due to bacteria present in faeces and we are unfortunately unable to refund monies for units that have been installed

Return of Monies

Monies will be refunded either onto the original debit / credit card or pay pal if paid for directly online or we may need to collect debit / credit card details if paid for via the telephone as original card details are destroyed after processing phone payments.